Does the online store continue to function normally during the quarantine?
Our business continues to work so you can shop without leaving your home. Your health and well being is our priority. #Stay at home
Will my order be shipped within the estimated time?
Yes, but you may experience temporary delays in the ordering process as a result of the additional security measures we are employing to help protect our teams. Carriers follow normal operations for delivery, but there may be changes where there are government limitations and restrictions.
My order has been shipped to a government restricted area, what should I do?
Don't worry, carriers have a reserved space so that your order is kept until you can safely deliver it. We emphasize that your health and safety is our highest priority.
Can I be contaminated when I receive an order at my home?
No, the WHO (World Health Organization) has declared that it is safe to receive online purchases. Furthermore, all orders are sanitized before being shipped. Don't worry and keep shopping from the comfort of your own home.
How will exchanges and returns be made
With everything that's going on, we understand that we need more flexibility, so we've extended our exchange and return deadlines to 60 days with that in mind.
Is customer service and support still working?
Yes, at this moment more than ever our service and support team are available to answer your questions and help you with whatever you need.
What service channels are available?
Our online service channels are:
Email: relogioimportadosnaweb@gmail.com
Important tips for you and your family
Stay at home
Keep your family safe, especially the elderly and people with chronic illnesses
Sanitize your hands well for at least 20 seconds
Don't leave home, buy online. In our store, for example, you can buy from your smartphone, tablet or notebook without leaving your home.
If you experience any symptoms, seek immediate medical attention.
Thanks for your understanding and trust. Here, we are doing everything in the best possible way, strictly following all the precautions reported by the WHO (World Health Organization) to continue offering the best experience and quality products for you and your family.
#StayAtHome #BuyOnline
